An independent pharmacy for our community
New Medicines Service Staveley Pharmacy Kendal Cumbria

New Medicine Service

Staveley Pharmacy proudly supports our customers throughout our community.  One way of supporting patients with chronic conditions is the New Medicine Service.

What is the new medicine service?

The New Medicine Service (NMS) is a free NHS service that provides support for people with long-term conditions.  When new medications are prescribed, the service can help to improve medicines adherence.  The primary focus of the NMS is patients specific long-term conditions.

How does the New Medicine Service help?

The aim of this service is to help patients take the correct dosage and correct frequency of their prescribed medications and to answer any queries of concerns they may have. This helps the patient manage their condition better and also helps to reduce medicine wastage. 

In addition, medicines adherence will reduce hospital admissions from adverse drug reactions by identifying them in the early stages of the treatment.  During your consultations with the pharmacist, you will also be advised on lifestyle intervention that will help with the management of your condition(s).

Who is the New Medicine Service for?

The NMS focuses on patients with the following conditions/treatments:

– Antiplatelet/Anticoagulant therapy to treat blood clots or thrombosis.
– Asthma or COPD
– Hypertension (high blood pressure)
– Diabetes

If you have one or more of the above conditions, you might be eligible for the NMS service.

What happens during the NMS process?

There are 3 stages to the NMS.  Firstly, a member of the pharmacy team will offer you this service and ask for your written consent to participate.

During this initial consultation,  the pharmacist will provide you with some general information about your new medication and the service.  Then, we’ll arrange a follow-up consultation with you.  This could be a phone call or a face-to-face follow-up for about one weeks time.

At this second consultation, the pharmacist will ask you about how you have got on with your medication. Together, you can discuss any issues you might have encountered and the pharmacist will offer relevant advice and support.  A third and final consultation will be arranged in another two weeks time. 

This process allows you to develop a good understanding of your new treatment and to ensure that you aren’t having any adverse effects.

When you next start a new medicine, come and speak with a member of our team to check if you are eligible for this service.  Or contact us here for more information.

Happy Customers

What our customers say

“Thank you Staveley Pharmacy for the way in which you dealt with my dad’s prescription following our call to NHS111.  It was very much appreciated.”

A Hames

“Didn’t have my prescription in stock due to suppliers being out of stock, so rang round other chemists in the area. When no luck the owner rang GP to get the prescription changed for a similar alternative. Stayed open late whilst waiting for GP to get back in touch. Incredible service and very much appreciated thank you.”

M Wardle

“Prompt and organised team, a huge and valuable range of services, from medication to health checks, and equipment. Staveley Pharmacy is most valued by the District nursing team.”

F Burrill
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